Remote support

                          Remote Support By Pcixpress Ltd.

In some cases we are able to offer online remote support.

This can be for :-

Homepage changes.
email Issues,
Quick Virus Scans
and various other issues.

It is not possible if your broadband is down or your pc/laptop is not seeing the internet.

This is a free service up to 10 mins.
After that there is a charge of £25.00 plus vat for up to an hour.

its not always possible for a technician to help straight away, we will ring you back as soon as one is available.

We will advise you if the problem you have is going to take more than 10 mins to rectify. If we think that it will take too long we will advise you to bring the system to us or book a home call visit.

If you need us to access your pc then please call us and we will guide you through the process to allow us to gain access.

The process will ask you to install software on your device. However, once we have finished we will show you how to uninstall the software for your peace of mind.

If you choose to keep the software on your pc at no time will Pcixpress or a representative of the company ever log in to your system without your authorisation.
We would always recommend that you remove it after we are finished.

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